When you're stuck outside, we send the nearest available technician.
Every lockout call starts with the same questions: is anyone inside who needs help, is anything on the stove, and is the person calling somewhere safe. Once those are answered, the rest is usually simple, and the technician's job is to get you in without leaving a mark on the door.
A Dog Door, Some Hinge Pins and a Window Painted Shut in 1960
Trying it yourself first is natural. What follows is a typical example of how that goes, from an older house a few streets from downtown Richmond.
A little after nine at night, a couple came home from dinner with their teenage son and found the front door locked and the keys, it turned out, on the kitchen table. The husband had assumed his wife had hers. She'd assumed he had his. The house was an early twentieth-century home with tall doors, an old mortise lock on the front and a deadbolt someone had added in the 1970s.
The son went first. He lay on the back porch and pushed his arm through the dog door, trying to reach the knob. His arm went in to the shoulder. His fingers touched air. The dog, inside, licked his hand. Then the husband found a screwdriver in the car and tried to take the back door off its hinges, until he realized the hinges were on the inside. Finally they borrowed a ladder from a neighbor and tried an upstairs window. It had been painted shut since about 1960. The wife put a stop to it before anyone cracked the glass.
She called us. Our dispatcher heard the frustration and kept things calm. Was everyone safe, and was anyone inside who needed help? Only the dog, fine. Stove off? Yes. What locks were on the front door? An old mortise lock with a big keyhole and a newer deadbolt above it. Was the deadbolt locked? They weren't sure. ID with the address? The husband's license. The dispatcher said, kindly, to leave the ladder and the hinges alone, said a technician was on his way.
Before long a uniformed technician pulled up and showed his ID. He checked the license against the house number. He tried the deadbolt first; it was unlocked, so only the old mortise lock was holding the door. That kind of lock opens differently from a modern cylinder. He picked the mortise cylinder with a pick and tension wrench. The first attempt didn't work; the old pins were worn unevenly and kept oversetting. He eased the tension right down and went slowly, and the second attempt turned it.
The dog greeted everyone. The son rubbed his shoulder. The technician tested the mortise lock from both sides and suggested the couple keep one spare with the neighbor who'd lent the ladder. The reassuring advice: in an old house, so call before you climb.
Getting Back Inside Without Hurting the House
A Pet or Person in Danger Inside
If a child, an elderly relative or a pet is inside and in danger, or you smell gas or smoke, call 911 first. Firefighters will force entry when a life is at risk. Otherwise, call us.
Dog Doors, Hinges and Ladders
Dog doors almost never reach the lock. Exterior door hinges are usually on the inside. Ladders to upstairs windows are how people get hurt, and old windows painted shut crack when forced. Wait for the technician.
Old Mortise Locks in Historic Homes
Houses near downtown Richmond often still have old mortise locks: a box set into the door with a big keyhole or a small cylinder. They open differently from modern locks and need a patient hand. We pick them without damaging the original hardware.
Locked Out of House, No Key, New Construction
New homes in Harvest Green, Aliana and Lakemont use standard deadbolts and handle sets, sometimes keypads. Locked out of house with no key at all, we pick the lock in nearly every case. Drilling is a last resort, explained and agreed first.
Garage Keypads and Side Doors
If the garage keypad is dead or the remote is in another car, check the side door to the garage. The door from the garage into the house may be unlocked.
Tax Statements, Deeds and Closing Papers
Photo ID with the address. Or ID plus a deed, utility bill, tax statement or closing papers. ID locked inside? We open up and check it there.
Porch Light, Locked Car, Phone Charged
Being locked out of my house at night is how most callers put it. Wait in your car or on a lit porch. The dispatcher can stay on the line until the technician is close.
One Spare With the Neighbor Who Lent the Ladder
Leave a spare with a neighbor you trust. Avoid fake rocks and doormats. Consider a keypad deadbolt so you never need a key at all.
Ranch Houses With Long Drives
Ranch houses outside town often have one main door and a back door off the mudroom that nobody locks. If you're locked out of a ranch house, check that back door and any barn office with a key on a nail before calling. If everything is locked, tell the dispatcher about gates and dogs so the technician can come straight in.
Reaching Homes Around Richmond
A technician drives to you in Richmond; there is no counter to walk up to and no shop to visit. At night, downtown Richmond and the master-planned communities off FM 359, FM 1093 and the Grand Parkway are quick to reach. School-time and evening traffic slows the FM roads.
Gentle Technicians for Old and New Doors
Your technician comes in the company uniform and leads with ID. They look at the lock and the door first, pick carefully so original hardware and new finishes aren't marked and test the locks from both sides before leaving. If they spot a sticking latch or a worn strike, they mention it.
Licensed and insured, Fast Locksmith 24/7 carries a 5-star Google rating from Houston homeowners.
House Lockout Service Around Richmond
House lockouts in Richmond come from historic homes near downtown and the courthouse, 1940s to 1960s houses in Winston Terrace and Hillcrest, new builds in Harvest Green, Aliana and Lakemont and ranch houses outside town. A house lockout service in Richmond needs to handle both a century-old mortise lock and a new smart deadbolt, sometimes on the same evening. If you're searching for a home lockout service near me, tell the dispatcher how old the house is.
House lockouts in Richmond range from historic homes near the old downtown to new houses in Harvest Green and Aliana. A back door, a garage keypad or a patio slider might be unlocked, so walk around before you call.
Please do not climb through a window. Falls hurt, and glass is easy to break.
Tell the dispatcher if there are children, pets or anything on the stove inside.
Keep a photo of your door and lock on your phone. It helps us bring the right parts if the lock turns out to be worn.
Many of the older houses in Richmond have been passed down within families, and spare keys are often scattered among relatives who live nearby in Rosenberg, Sugar Land or Needville. Before calling, it's worth one quick phone call to the relative most likely to have one. If nobody answers, we'll take it from there.
We also open homes in Sugar Land, Rosenberg and Fulshear. For new keys afterward, see rekey service, and for keypads, smart lock installation.
Estimated Technician Arrival Time
Arrival times vary depending on your location and technician availability.
Actual arrival time may vary depending on your exact location, traffic conditions, time of day, current demand, and technician availability.
Providing your exact vehicle location when calling allows us to give you a more accurate estimated arrival time.
